Business Process Improvement and Workflow Design
Course ID: 260209 0101 623ESH
Course Dates : 09/02/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Professional and CPD Training Programs
Course Subcategories:
Operational Excellence Performance Management Process Improvement Professional Practice & Standards Strategic Management
Course Certified By: ESHub CPD & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate
Certification Will Be Issued:
From London, United Kingdom
Introduction
Most teams tolerate inefficient processes as part of the job. This course shows how to find the causes and fix them. You will learn practical mapping, measurement, and redesign techniques. The focus is on steps you can apply immediately to reduce delays, errors, and rework.
Objectives
1. Map an end-to-end process with a standard notation and identify the main sources of waste and handoffs.
2. Measure process performance and calculate baseline metrics (cycle time, lead time, throughput, error rate).
3. Design a future-state workflow that defines roles, handoffs, SLAs, and simple error-proofing.
4. Evaluate and scope straightforward automation or tooling opportunities and estimate their ROI and implementation risk.
5. Produce a 90-day improvement plan with governance, KPIs, a pilot approach, and an internal communication checklist.
2. Measure process performance and calculate baseline metrics (cycle time, lead time, throughput, error rate).
3. Design a future-state workflow that defines roles, handoffs, SLAs, and simple error-proofing.
4. Evaluate and scope straightforward automation or tooling opportunities and estimate their ROI and implementation risk.
5. Produce a 90-day improvement plan with governance, KPIs, a pilot approach, and an internal communication checklist.
Who Should Attend
Operations managers or directors responsible for service or production delivery.
Continuous improvement, Lean, or Six Sigma practitioners.
Business analysts and process owners who document and improve workflows.
Project managers leading operational change or systems implementation.
Quality, compliance, or risk managers responsible for process controls.
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1 – Foundations of Business Process Improvement
1. Introduction to Process Improvement
- Principles of process excellence
- Customer value and business outcomes
- Continuous improvement mindset
2. Understanding Business Processes
- End-to-end process thinking
- Process boundaries and stakeholders
- Identifying process inputs and outputs
3. Process Mapping Techniques
- Swimlane diagrams
- BPMN fundamentals
- Identifying handoffs and waste
Day 2 – Process Measurement and Analysis
1. Process Performance Metrics
- Cycle time measurement
- Lead time analysis
- Throughput calculation
2. Data Collection and Analysis
- Process data gathering
- Error rate measurement
- Identifying performance trends
3. Bottleneck Analysis
- Constraint identification
- Root causes of delays
- Prioritising improvement opportunities
Day 3 – Workflow Design and Optimisation
1. Future-State Process Design
- Simplifying workflows
- Eliminating non-value-added activities
- Improving process flow
2. Roles and Responsibilities
- Defining process ownership
- Handoff management
- Accountability and decision points
3. Service Levels and Error Prevention
- SLA development
- Error-proofing techniques
- Standard operating procedures (SOPs)
Day 4 – Process Automation and Improvement Planning
1. Process Automation Opportunities
- Identifying automation candidates
- Workflow and digital tools
- Automation feasibility assessment
2. Business Case Development
- Estimating return on investment (ROI)
- Assessing implementation risks
- Prioritising improvement projects
3. Pilot Planning
- Designing pilot initiatives
- Defining success criteria
- Monitoring pilot performance
Day 5 – Sustaining Process Improvements
1. Governance and Performance Management
- Process governance structures
- Performance review meetings
- Continuous monitoring
2. Improvement Roadmap
- Developing a 90-day action plan
- Communication and stakeholder engagement
- Change management planning
3. Practical Process Improvement Workshop
- Presenting redesigned workflows
- Reviewing implementation plans
- Course review, feedback and action planning
